Welcome to echoseskf.com (hereinafter referred to as “we”, “us” or “the Website”). To ensure that you understand our refund policy, please read the following refund terms (hereinafter referred to as the “Terms”) carefully. These Terms apply to all refund requests for products purchased on our Website.
Refund Policy
Refund Conditions We accept refund requests in the following cases:
Defective Product: The product received has a manufacturing defect or quality problem.
Wrong Product: The product received does not match the order.
Unused Product: The product meets our return requirements if it is unused and in its original packaging. Refund Application Time Refund requests must be made within 3 days of receiving the product. Refund requests after this period will not be accepted.
Refund Process
Submit Request If you meet the refund conditions, please submit a refund request by the following methods:
Email: camping@echoseskf.com Please provide the order number, purchase date and reason for the refund, and attach relevant product photos (if applicable).
Review and Processing We will review your refund request and respond to you within [Processing Time] after receiving your request. If your request is approved, we will provide detailed return instructions or issue a refund directly.
Return Request
Return Conditions If you request a return, please ensure that the product is unused and in its original packaging. The original invoice or proof of purchase must be attached to the returned product.
Return Costs For returns due to defects or errors, the return shipping fee will be borne by us. For returns due to personal reasons, the return shipping fee is usually borne by the customer. Please choose a trackable shipping method when returning to ensure the safe delivery of the return package.
Refund Method
Refund Form The refund will be processed through the original payment method. The refund time depends on your payment method and bank processing time, and is usually received within [Refund Processing Time] after processing.
Partial Refund If the product is damaged or incomplete during use, we may provide a partial refund based on the actual situation.
Refund Rejection
Refund Rejection The following may result in a refund request being rejected:
The product does not meet the return conditions (such as used, damaged or missing original packaging).
Exceeding the refund application time limit.
Thank you for choosing echoseskf.com, we are committed to providing you with a quality shopping experience and satisfactory refund service.
